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PRIVACY POLICY

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At DuchessDivine, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our store or make a purchase, in accordance with the Information Technology Act, 2000 and applicable rules under it.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or physical store:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Credit/debit card details or UPI information via secure payment gateways.

  • Account Information: Username, password (if you register an account).

  • Transaction Details: Order history, preferences, purchase patterns.

  • Technical Data: IP address, browser type, device info, cookies, etc.

2. How We Use Your Information

We use the collected data for:

  • Processing and fulfilling orders

  • Communicating with you (order updates, promotional messages, etc.)

  • Improving customer experience and website functionality

  • Preventing fraud and ensuring security

  • Complying with legal obligations

3. Sharing of Personal Information

We do not sell or rent your personal data. We may share it with:

  • Trusted third-party service providers (e.g. payment processors, delivery partners) who assist in our operations

  • Government or regulatory authorities, if required under law

  • Analytics and marketing tools, for website improvement and ad targeting (e.g. Google Analytics, Meta Pixel)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and track website usage. You can manage cookie preferences via your browser settings.

5. Data Security

We take appropriate technical and organizational measures to protect your data. All transactions are encrypted using SSL and our systems are regularly monitored for security.

6. Your Rights

As per Indian data protection laws, you have the right to:

  • Access or correct your personal information

  • Withdraw consent or opt out of marketing communications

  • Request deletion of your account or data, subject to legal requirements

To exercise any of these rights, please contact us at: duchess.divine@yahoo.in

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites.

8. Children's Privacy

We do not knowingly collect data from individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

DuchessDivine
Email: duchess.divine@yahoo.in

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