SHIPPING POLICY

At DuchessDivine, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand how and when your order will be delivered.

1. Shipping Locations

We currently ship across all major cities and towns in India. International shipping is not available at this time.

2. Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays).
During peak seasons or new launches, order processing may take slightly longer.

3. Shipping Time

Standard Shipping: 4–7 business days after dispatch
Express Shipping (if available): 2–4 business days after dispatch

Delivery timelines may vary based on location, courier delays, or unforeseen circumstances (e.g., weather, lockdowns, etc.).

4. Shipping Charges

Free Shipping on all prepaid orders above ₹999
A flat shipping fee of ₹70 applies to orders below ₹999
COD (Cash on Delivery), if available, may include an additional charge (e.g., ₹50)

5. Order Tracking

Once your order is shipped, you will receive an email or SMS with the tracking number and link. You can also track your order via the "Track Order" page on our website.

6. Delays or Issues

In rare cases of delay or if your package is marked “delivered” but not received:

Please contact us within 48 hours at duchess.divine@yahoo.in
We will coordinate with the shipping partner and update you within 2 business days

7. Address Accuracy

Please ensure your shipping address and contact information are accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.

8. Packaging

All items are carefully packed to ensure they reach you in perfect condition. If your package arrives damaged, please take photos and contact us immediately.

9. Multiple Shipments

If your order contains multiple items, they may arrive in separate packages depending on availability or warehouse location.

10. Contact

For any questions about your order or delivery status, reach out to us:

Email: duchess.divine@yahoo.in